Bonus Terms & Conditions

1. General Bonus Rules

1.1 Eligibility

Only registered players with fully verified accounts may claim bonuses. A single bonus per player, household, IP address, and payment method is permitted. Violations of these conditions carry consequences — including forfeiture of winnings, account suspension, or exclusion from all future promotions. Players from certain restricted countries are not eligible.

1.2 Activating a Bonus

Most bonuses are triggered by a qualifying deposit, made without a promo code unless stated otherwise. Certain offers require either an opt-in or a code, which can be found within the relevant promotion. Stacking or combining bonuses is not permitted unless explicitly allowed.

1.3 Receiving Bonuses

For bonuses to be credited, the feature must be switched on in the player’s profile or at the cashier. Turning this option off means no promotional offers will be received until it is re-enabled.

1.4 Wagering Requirements

Every bonus carries a wagering requirement — a set number of times the bonus amount must be played through before withdrawals become available. Unmet requirements within the given timeframe result in automatic forfeiture of the bonus and any winnings tied to it.

1.5 Real Money vs. Bonus Funds

Real money is always drawn upon first when an active bonus is running. Once exhausted, bonus funds come into play and may only be used on games listed as eligible in the applicable bonus terms.

1.6 Maximum Bet Restrictions

A stake of 5 GBP/EUR/USD (or equivalent) is the maximum allowed while bonus funds are active. Doubled bets after a game round and bonus round purchases fall under this limit too. Continued breaches may lead to cancellation of the bonus and loss of associated winnings.

1.7 Bonus Expiry

Bonuses expire 7 days after activation unless stated otherwise. Any bonus left unused — or with incomplete wagering — is voided once this period ends.

1.8 Maximum Withdrawal from Bonus Winnings

Winnings generated from bonuses or free spins awarded without a deposit are subject to a 100 GBP/EUR/USD withdrawal cap (or equivalent). Full account verification and the minimum deposit requirement must both be satisfied before a payout can be requested.

1.9 Game Contribution to Wagering

1.10 Excluded Games

Certain titles are off-limits for bonus play and do not contribute to wagering. Playing them with bonus funds risks forfeiture of the bonus. Each promotion lists its excluded games in full.

1.11 Time Zone

Bonus crediting and management follow UTC time across the board.

2. Bonus Abuse & Fair Play

2.1 Bonus Abuse

Bonus abuse is taken seriously and handled accordingly. This covers multiple account creation, minimal-risk betting to clear wagering, and any exploitation of system gaps. Suspicious accounts are subject to investigation, with the casino retaining the right to confiscate bonuses and winnings where abuse is confirmed.

2.2 Duplicate Accounts

Players found to hold duplicate accounts cannot access bonuses. The issue must first be resolved through customer support before any promotion becomes available.

2.3 Irregular Play

Tactics designed to game the bonus system — such as stalling rounds, using bonus funds to advance stages, or switching to real money post-forfeiture — are not permitted. Detection of such behaviour may result in cancellation of bonuses and voiding of winnings.

2.4 Fair Play

Every game outcome is produced by a certified Random Number Generator (RNG). These systems are tested regularly by independent bodies to confirm their integrity and fairness.

3. Responsible Gaming & Bonus Use

Responsible gaming is a core commitment at QueenWin. Bonuses exist to enhance the experience — not to drive excessive play. Several tools are on hand to support players:

• Self-Exclusion – Set up via account settings or customer support. Bonuses and promotions are suspended for the duration.
• Deposit Limits – Daily, weekly, or monthly caps can be configured at any time. Some changes require a mandatory cooling-off period before taking effect.
• Time-Outs & Reality Checks – Breaks between 24 hours and 6 weeks are available, alongside session reminders to keep track of time spent playing.
• Support Services – Anyone facing gambling-related difficulties is encouraged to contact GamCare, GambleAware, or a relevant local organisation.

4. Cancellation, Expiry & Disabling of Bonuses

4.1 Cancelling a Bonus

A bonus can be cancelled before any wagering takes place. Doing so removes both the bonus and any winnings earned during play from the account balance. Contact the support team for assistance with this process.

4.2 Disabling Bonuses

Players may disable the bonus feature via account settings or by reaching out to support. Once disabled, no further promotions will be credited until the setting is restored.

4.3 Currency Changes

An account currency can only be changed after the first stage of the welcome bonus has been completed.

4.4 Withdrawal Before Wagering Is Complete

Requesting a deposit withdrawal before finishing wagering is possible, but the active bonus and all related winnings will be lost as a result. For players without a prior deposit, a minimum deposit is required before no-deposit bonus winnings can be paid out.

4.5 Automatic Bonus Cancellation

When a bonus-linked balance drops to 0.10 GBP/EUR/USD or below, the bonus is cancelled automatically. This only applies to funds directly associated with the bonus — other deposits are unaffected.

5. Verification & Compliance

Bonus winnings are subject to verification at any stage. Players may be asked to submit documents confirming age, address, and payment method. Failure to do so may result in withheld bonuses and winnings. Keeping account details accurate and up to date is the player’s responsibility.

6. Amendments to Bonus Terms

The casino may modify or withdraw any bonus offer at its discretion. Material changes will be communicated to players, and continued use of bonuses after such notification constitutes acceptance of the updated terms. Bonuses active at the point of any termination will be processed under the terms in place at activation.

Promotions

1. Welcome Bonuses for New Players

1.1 Special Bonus: 20 Free Spins

Eligibility: A one-time offer for new players who have registered, confirmed their email, and made at least one deposit.

How to Activate:

1. Fill in personal and address details in the profile.
2. Make at least one deposit.
3. Click the confirmation link sent to the registered inbox (check spam if it does not arrive).

Wagering Requirements: 40x on free spin winnings. Maximum Bet: 5 GBP/EUR/USD. Maximum Withdrawal: 50 GBP/EUR/USD from free spin winnings.

1.2 First Deposit Bonus: 250 Free Spins

Eligibility: New players on their first deposit only. Minimum deposit: 40 GBP/EUR/USD. No promo code required.

Wagering Requirements: 40x on free spin winnings within 7 days. Maximum Bet: 5 GBP/EUR/USD. Maximum Withdrawal: 500 GBP/EUR/USD.

1.3 Second Deposit Bonus: 100% Match

Eligibility: New players on their second deposit only. Minimum deposit: 40 GBP/EUR/USD. No promo code required.

Wagering Requirements: The bonus amount — not the deposit itself — must be wagered 40x within 7 days. A 40 GBP bonus, for example, means 1,600 GBP in total wagers. Maximum Bet: 5 GBP/EUR/USD. Maximum Withdrawal: 1,000 GBP/EUR/USD.

1.4 Promo Code Bonus: 200 Free Spins

Eligibility: Open to players who have previously deposited at QueenWin. Minimum deposit: 50 GBP/EUR/USD.

How to Activate: Enter NEW200 in the promo code field at the cashier and press Add.

Wagering Requirements: 40x on free spin winnings within 7 days. Maximum Bet: 5 GBP/EUR/USD. Maximum Withdrawal: 500 GBP/EUR/USD.

2. Regular Promotions

2.1 Wednesday Bonus: Up to 150 Free Spins

Each Wednesday, active players with at least two deposits on record can collect free spins automatically — no code needed.

Wagering Requirements: 40x within 7 days. Maximum Withdrawal: 1,000 GBP/EUR/USD.

2.2 Saturday Bonus

Saturday depositors with at least two prior deposits receive a percentage bonus, credited automatically based on the deposit amount.

2.3 Sunday Bonus

Eligible Sunday depositors — those with at least two prior deposits — are credited automatically based on the amount deposited.

Maximum Withdrawal: 3,000 GBP/EUR/USD.

2.4 Monday Cashback

Players who deposited and played between Monday and Sunday of the previous week receive 10% of their net losses back, paid out every Monday.

Cashback Formula:

Net Losses = Total Deposits − Current Balance − Total Withdrawals − Pending Withdrawals

Cashback = Net Losses × 10%

Example: Deposits 1,000 / Balance 200 / Withdrawals 500 / Pending 100 → Net Loss 200 → Cashback £20

Wagering Requirements by Loyalty Level:

Maximum Cashback by Level:

Expiry: Cashback must be activated and wagered within 96 hours of being credited.

2.5 Extra Cashback (VIP Players)

Reserved for Gold, Platinum, and Diamond VIP members only.

Calculation Period: Monday 00:00 UTC – Thursday 23:59 UTC, weekly. Payout: Auto-credited every Friday. Activation within 48 hours is required.

Maximum Cashback & Win Limit: 5,000 GBP/EUR/USD each.

3. No-Deposit Rewards

3.1 Friday Active Bonus

Available to Loyalty Programme members at Level 3 or above who have deposited between Monday and Thursday of the same week.

Wagering Requirements: 30x on winnings within 7 days.

3.2 Level-Up Rewards

A first deposit triggers automatic enrolment in the Loyalty Programme. Rewards kick in from Level 2.

Wagering Requirements by Level:

Maximum Bet: 5 GBP/EUR/USD. Maximum Withdrawal: 3,000 GBP/EUR/USD (level dependent). Expiry: All rewards must be used and wagered within 48 hours of being credited.