Privacy Policy

As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide ancillary services. This Privacy Policy explains what personal data we collect, why we collect it and how we use it.

By registering a player account with Queenwin, you confirm your consent to this Privacy Policy. If you do not agree with its terms, please do not use the website. We may update this Policy from time to time and recommend that you check it periodically. Continued use of our services constitutes your acceptance of any revised terms.

Information We Collect

We may collect and process the following categories of personal data:

• Registration and contact details – full name, date of birth, email address and phone number, submitted during sign-up or through subsequent forms
• Correspondence records – communications with us via live chat, email or other channels
• Transaction history – all deposits, withdrawals and betting activity on your account
• Technical and usage data – login records, IP addresses, GeoIP location, browser and device information, and activity logs
• Verification documents – passport scans, bank statements or payment confirmations gathered for KYC and anti-fraud purposes
• Survey responses – feedback from optional customer assessments we may carry out from time to time

How We Use Your Information

We use your personal data to deliver our services and meet our legal obligations. This includes:

• Processing bets, deposits and withdrawals, including card and online payment transactions
• Providing gaming services and player account support
• Carrying out identity verification and compliance checks
• Sending promotional communications where you have given consent, including offers from selected partners
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) requirements
• Monitoring account activity to detect fraud, terms abuse or other irregular behaviour
• Running anonymised market research and statistical analysis

Marketing Communications

Where you have not opted out, we may use your contact details to send marketing materials, including promotions from our business partners such as game providers. You can withdraw consent at any time via your account settings or by reaching out to us at support@queenwin.com.

By accepting any prize or promotional reward, you agree that your name or username may be used for advertising purposes, unless prohibited by law.

Obtaining Personal Data

We do not collect personal data without your knowledge. Some technical data is gathered automatically through your use of the platform. We may also receive limited data from third-party providers such as fraud prevention companies where necessary to maintain service integrity. All such providers are contractually required to handle data in line with this Policy and applicable legislation.

Data Recipients

Access to your personal data within our group of companies is restricted to staff who need it to perform their duties — including Payments and Anti-Fraud analysts, Customer Support and Retention teams, VIP managers and our Money Laundering Reporting Officer. All relevant employees have signed confidentiality agreements under applicable privacy and gaming regulations.

We do not sell or rent personal data. Disclosure to third parties occurs only where:

• Required by law or a regulatory authority
• Necessary to protect player or company safety, or to investigate fraud
• Needed to fulfil obligations to licensing bodies or law enforcement
• Required by marketing service providers acting under defined contractual limits

Should the Company undergo a merger or acquisition, players will be notified by email before any personal data is transferred.

Data Retention

Following account closure, we retain personal data for as long as required by law. Under AML regulations, registration and transaction records must be kept for a minimum of five years from the last transaction or account closure date. Anonymised data derivatives may also be retained for content and marketing improvement purposes, with no automated decision-making applied.

Security

We take all reasonable technical and organisational precautions to keep your personal data secure. Player accounts are accessible only via unique login credentials. We recommend enabling two-factor authentication (2FA) for added protection. You are responsible for keeping your login details confidential.

Cookie Policy

When you visit our website, we collect certain session data automatically — including your IP address, browser type and referring site — using cookies. Cookies are small text files stored on your device that help us keep the website functional and improve your experience.

We use three types of cookies:

• Required cookies – necessary for core website functions, including access to account areas
• Functional cookies – store preferences such as language or region settings for a more personalised experience
• Advertising cookies – placed by our partners to track campaign effectiveness; your name and email are not shared, though visit data may be combined with other information held by those providers under their own privacy policies

Third-party providers may also set cookies on our website to support performance measurement and user experience improvements.

Most browsers accept cookies by default. You may block or delete them via your browser settings, though this may limit access to some areas of the website.