General Terms and Conditions

1. Introduction

Anyone accessing our platform agrees to be bound by these General Terms and Conditions. Before taking part in any activity on the site, all users should read this document in full to understand their rights and obligations.

2. Amendments

We may update these Terms and Conditions from time to time. Where possible, we will notify players of any significant changes; however, it remains each user’s responsibility to check this page periodically and stay informed of the current version.

3. Eligibility

We do not offer real-money play to users in certain countries. Anyone residing in or connecting from a restricted territory may not deposit or take part in paid gaming activities on our platform.

Among the restricted countries are: Afghanistan, Albania, Algeria, Belgium, China, Cuba, India, Indonesia, Iran, Iraq, Israel, North Korea, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Spain, Syria, Turkey, Ukraine, United States of America, and others. For the full and up-to-date list of restricted territories, please contact our customer support team.

We only accept players who have reached the minimum legal gambling age in their jurisdiction. Players are responsible for checking local requirements before registering. We may request age verification at any point and reserve the right to suspend accounts found to be non-compliant.

4. Accepted Currencies

We support gameplay in the following currencies: EUR, GBP, USD, BTC, ETH, USDT, LTC, DOGE, TRX, XRP, ADA, BCH, and BNB. The minimum deposit is £10 / €20, or an equivalent amount in the selected currency.

5. Fees and Taxes

Any tax liability arising from winnings is the player’s own responsibility and must be settled in line with local law. Should a player deposit funds without placing any wagers, we reserve the right to apply processing fees upon withdrawal.

6. Game Rules

Players are expected to understand the rules of each game they choose to play, including payout rates and betting mechanics. We do not accept responsibility for losses resulting from a lack of understanding of these terms.

7. Limitation of Liability

Gambling carries a degree of financial risk, and we do not accept liability for losses incurred during gameplay. Although we maintain strong measures to safeguard user data, we cannot be held responsible for unauthorised access caused by factors outside our control. The same applies to technical failures — including software faults, hardware issues, or connection problems — that may disrupt a player’s experience.

8. Player Accounts

We permit one account per person. Opening additional accounts may lead to all accounts being closed and any associated balances being forfeited. Accounts must not be accessed by or shared with third parties under any circumstances.

We do not allow the use of VPNs on our platform. If we detect overlapping IP addresses linked to separate accounts, we reserve the right to restrict or close those accounts without appeal.

When requested, players must submit documentation to verify their identity, address, or financial standing. We may close accounts and withhold funds if the documents provided are inaccurate, incomplete, or unverifiable.

9. Anti-Fraud Policy

Queenwin maintains a zero-tolerance approach to fraud. We may carry out identity checks before approving withdrawals, and any account found to be involved in fraudulent activity — such as chargebacks, use of stolen payment methods, or duplicate registrations — will be closed immediately.

We reserve the right to void bonuses and winnings where a player is found to have engaged in exploitative behaviour. This covers advantage play, collusion, game manipulation, and low-risk roulette strategies where 25 or more numbers are covered per spin.

Technical errors must be reported to our support team as soon as they are noticed. Deliberate exploitation of glitches may result in liability for any resulting losses. We do not accept transactions submitted as opt-in Replace-by-Fee (RBF) Bitcoin payments.

To meet anti-money laundering requirements, each deposit must be wagered at least once before a withdrawal can be processed. Our identity reviews are typically completed within 24 hours, though complex cases may require up to 14 business days.

10. Deposits

Before making a deposit, players should check with our customer support team which payment methods are available in their country. All payments must come from an account or card held in the player’s own name — we reserve the right to reverse third-party transactions, and any resulting losses will not be covered.

Minimum deposit: £10 / €20 / $20 or the equivalent in the chosen currency.

11. Withdrawal Policy

Minimum withdrawal: £20 / €20 / $20 or the equivalent in the chosen currency. Our standard weekly limit is £/€5,000, with a monthly ceiling of £/€/$20,000. Players with a higher deposit history may be eligible for increased limits.

We may carry out checks before releasing funds and can place withdrawals on hold if any irregularities are identified. Winnings from progressive jackpots are paid out in full and are not subject to standard limit restrictions.

12. Dormant Accounts

We classify an account as dormant after 90 days of no activity. In such cases, we reserve the right to close the account and retain the remaining balance. To reactivate a dormant account, players should get in touch with our customer support team.

13. Responsible Gambling

Queenwin monitors player activity for signs of harmful gambling behaviour — such as lengthy sessions, frequent deposits, or repeated requests to raise limits. When warning signs are identified, we may apply restrictions to protect the player. Those who feel they may have a problem are encouraged to use the responsible gambling tools available on our site.